Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 7 Strategies to Improve Staff Retention

Published On: 6th Aug 2026 13:00

Contact centres are notorious for high staff attrition rates, but it doesn’t have to be this way.

Many organisations are able to hold onto their staff for long periods. So what is the secret?

In this webinar we share proven strategies to reduce employee attrition and increase employee retention.

Topics Discussed

Why staff leave contact centres
Reducing employee attrition
Recruiting agents who are less likely to leave
Promotion and Progression
Improving internal communications
Encouraging agents to share their opinions
Making the workplace fun
Treating agents as individuals
Creating opportunities for team bonding
Coaching Resilience in Training
The role of technology
Top tips from the audience

Panellists

Sandra Thompson

Ei Evolution

Charlene Gillam

NICE LTD

Jonty Pearce

Call Centre Helper

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