Lunch & Learn – Demystifying Speech Analytics and BI for contact centres

THE DATE: Wednesday 8th November 12-2pm.

THE LOCATION: 60 Trafalgar Square, London, WC2N 5DS

THE DESCRIPTION: effective change in your contact centre has to be based on hard evidence. That evidence lies buried within telephone conversations, emails and social media interactions.

Join us for lunch and learn about the key things you need to think about before implementing a speech analytics solution across multiple channels.

During the session we will cover:

• The role of speech analytics
• Top 5 tips to get started (or how to re-energise an existing solution)
• Pitfalls to look out for
• How to measure success

We will also be discussing a number of real life examples of how you can use insights gained from your customer interactions to improve your customer service operation.

Presenter Information: Lee Mostari, Consulting Director of Managed Analytics

This event is for:

• Head of Analytics / Operations
• Head of Customer Experience/ Multi-channel insight
• Head of Data, Analytics and Insight
• Senior Analysts
• Call Centre Managers/ Analysts

THE ORGANISERS: Ember
The event is in association with Cloud 9 Business Analytics.

THE WEBLINK: https://www.emberservices.com/whats-new/sa-lunch/