Last Chance to Benchmark Yourself Against Your Industry Peers

This is your last chance to take part in our biggest ever survey and find out how your contact centre compares to the rest of the industry.

By answering 40 questions, you will help us gather the greatest possible insight into the contact centre today and also be in with a chance of winning a great prize.

But that is not all. By filling in the questionnaire and leaving your details, you will automatically receive a copy of the final report. This will capture a snapshot view of the contact centre industry, with greater detail than we have ever managed to achieve before.

So, be one of the 370+ participants that have already taken part and make sure that you fill in our survey before Friday 6 October.

[Survey now closed!]

Although 40 questions may seem a lot, the questionnaire should taken no longer than 15 minutes to complete and will open our eyes to the new landscape of delivering exceptional customer service in the contact centre.

So, you will be contributing to a precious resource from which you can compare and contrast your contact centre to others within the industry.

For example, once the report is live, you can find out how your contact centre compares with others in terms of running initiatives, employing certain technologies and choosing metrics.

In addition, the survey will ask questions about:

• Speech Analytics / Interaction Analytics
• Cloud
• Omnichannel / Multichannel
• Workforce Management and Workforce Optimisation
• The Customer Journey
• Contact Centre Headsets

In total, these 40 questions will aim to investigate all aspects of the contact centre that can help or hinder the customer experience.

[Survey now closed!]