Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff

1716

Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff.

In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience.

Topics Discussed

Practical tips to avoid firefighting
Creating breathing space
Training team leaders
Coaching skills
Emotional Intelligence

Generating an innovation culture
The role of technology
Call monitoring programmes
Automated coaching technologies
Top Tips from the audience

Panellists

Jacqui Turner

Turner Corner Learning Solutions

Dan Christmas

Sabio

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn