Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff

Published On: 6th Aug 2026 12:39

Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff.

In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience.

Topics Discussed

Practical tips to avoid firefighting
Creating breathing space
Training team leaders
Coaching skills
Emotional Intelligence

Generating an innovation culture
The role of technology
Call monitoring programmes
Automated coaching technologies
Top Tips from the audience

Panellists

Jacqui Turner

Turner Corner Learning Solutions

Dan Christmas

Sabio

Jonty Pearce

Call Centre Helper

Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff

Topics Discussed

Panellists

See more:

Your Next Read