White Paper: How Often Is Your Contact Centre the Cause of Inbound Customer Contacts?

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Today’s customer expects a lot for their loyalty. Reactive customer service is therefore yesterday’s game plan.

This white paper looks at how you can readjust your ambitions and strategy and embark on a journey of working smarter not harder.

White Paper written by: Puzzel

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: How Often Is Your Contact Centre the Cause of Inbound Customer Contacts?

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