The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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15th August 2017
Performance management can align an entire firm, from frontline employees to executives, around a central mission and goal.
This white paper shares contact centre best practices – to replace outdated performance metrics, segment employees, implement gamification, and optimise employee engagement.
White Paper written by: NICE Systems
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
