The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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7th September 2017
A study to take a look at modern WFM practices, challenges, and future plans.
This white paper shares how leaders can gain an understanding of workforce management in the contact centre and use these findings within their own organizations.
White Paper written by: ICMI
Sponsored by: NICE Systems
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
