The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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11th June 2017
BGL Group engaged Sabio to deliver a speech analytics solution to help optimise customer engagement.
In this case study, Sabio shares ‘quick wins’ and how BGL Group achieved benefits in terms of operational savings, quality enhancements and performance improvements.
Case Study written by: Sabio
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
