White Paper: Aligning Your CRM and Contact Centre Strategies

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CRM and Customer Service should enjoy a hand in glove relationship. Unfortunately, this is seldom optimised the way it should be.

Here, Puzzel pinpoint some of the actions you can take, creating greater value in your customer engagement strategies.

White Paper written by: Puzzel

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: Aligning Your CRM and Contact Centre Strategies

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