Just 60% of Organisations Are Considered to be Good at Building Rapport

According to our poll, just 59% of contact centre professionals believe that the organisations they are part of are good or very good at building rapport.

Of the remaining answers, 33% considered their organisation average and 8% admitted that they thought their organisation was poor at building rapport.

Poll – “"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"6":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"7":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"8":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"9":0,"10":2,"12":0}">How good is your organisation at building rapport with customers?” – answers

Very Good -13%
Good- 46%
Average – 33%
Poor – 8%

Source: Call Centre Helper Webinar Poll: How to Improve Rapport with the Customer     Sample size – 193     Date: March 2017