Eleven Innovation Award Site Visits to Choose From This Summer

Eleven Innovation Award Finalists will be facilitating site visits with The Forum this year, giving an outstanding opportunity to see and hear for yourself about their outstanding successes.

The visits offer great examples of transforming customer experience in contact centre operations, as well as in the wider organisation – from digital transformation or better conversations to operational focus and engagement in the back office or among field engineers. There are great role models for Planning, Insight, Quality, Customer Experience and Continuous Improvement teams – as well as operations teams at all levels.

“This year’s innovations have something for everyone, because they demonstrate how successful teams can transform the experience of both customers and colleagues, while at the same time making some very real cost or revenue benefits to the business”, explains Paul Smedley, Founder and Chair, The Forum.

“All professionals will learn a huge amount from their conference presentations and the member site visits”.

The Innovation Award Finalists will also speak about their achievements at Customer Strategy & Planning 2017, this is your last chance to book so do join us there this year.

Predominantly designed for Forum members, they are available for non- members to book if places are available. The full list is:

• Staples, Insight, resourcing & operational transformation: Thursday 8th June, Birmingham
• Shop Direct, Outsourcing & digital transformation: Thuesday 22nd June, Speke
• Aegon, Choice architecture drives better conversion: Thursday 27th June, Edinburgh
• HSBC Business Banking, Improving customer experience: Thursday 29th June*, London*
• Thomson and the TUI Group, Contact Centre Transformation: Wednesday 6th Sept, Swansea
• Sky Betting & Gaming, Segmentation: creating a culture of experts: Thursday 7th Sept, Leeds
• BT, Transforming service delivery by field engineers : Monday 11th September, Newcastle
• Three Ireland, The visual, multi-channel, real-time dashboard: Tuesday 12th Sept, Limerick
• The Financial Conduct Authority (FCA), Focus on the quality of service: Wednesday 13th Sept, London
• IFDS, Operational engagement and focus in the back office: Thursday 14th Sept, Basildon
• L&G, People build success with continuous improvement: Thursday 21st Sept, Hove

*Date/Location TBC