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15th May 2017
Business Need:
Deliver continuous improvement in operational performance, contract management and customer satisfaction while reducing complaint calls.
In this case study Nexidia shares how Soha Housing uses Nexidia AudioFinder in their contact centre.
Case Study written by: Nexidia
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
