27th March 2017

Written by Rachael Trickey
Nuffield Health were looking for a scalable, compliant and reliable system that would perform across the business.
In this case study Serenova explains how Nuffield Health were able to take back control of their customer experience.
Case Study written by: Serenova
Author
Rachael Trickey
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar