The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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8th April 2017
Having grown rapidly since conception, First Utility were experiencing issues with regard to the scalability, stability and functionality of their previous contact centre platform.
In this case study Serenova explain how they implemented new solutions within the contact centre.
Case Study written by: Serenova
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
