The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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22nd March 2017
Genesys | Interactive Intelligence provide commentary on the latest trends in Contact Centre technology, detailing how they are redefining the Customer Experience.
White Paper written by: Genesys | Interactive Intelligence
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
