8th Annual Optimizing Contact Centres Summit

THE DATE: 3–5 October 2017

THE LOCATION: Barcelona – Meliá Barcelona Sky

THE DESCRIPTION:

HOT CONFERENCE TOPICS

• What is the busiest channel for customer contact in 2017?
• Self-service with the help of AI as a rising trend?
• Will contact with customers via SMS and What’s App be more common in the future?
• What are the customer reactions to virtual agents?
• How to build a customer-centric contact centre
• Achieving contact centre excellence through effective CRM
• Transforming the call centre into omnichannel contact centres
• Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest…
• Happy call centre agents = happy customers
• Taking contact centres into the cloud: What are the features and functionality that “cloud contact centres” offer?

WHO WILL YOU MEET?
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Retail, Banking, Telecom, Aviation, Hospitality and Pharma industries involved in:

• Contact Centres
• Call Centres
• Customer Services
• Omni-Channel
• Customer Care
• IVR
• Telesales
• Customer Relationship
• Customer Relations
• Contact Management
• Digital Experience
• Customer Operations

THE WEBLINK: https://www.eventbrite.com/e/rocketspace-innovation-summit-startups-corporates-unite-ai-blockchain-tickets-34302961080