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Nicola Millard

Nicola Millard, Principle Innovation Partner, BT Business

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Contact Centre Experts 2014 – Who Have We Missed?

Contact Centre Experts 2014 – Who Have We Missed?

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

The Contact Centre of 2020

The Contact Centre of 2020

Recorded Webinar: Contact Centre of the Future (2014)

Recorded Webinar: Contact Centre of the Future (2014)

2 weeks to Call Centre Conference

2 weeks to Call Centre Conference

NetEasy: The latest Metric for your Contact Centre

NetEasy: The latest Metric for your Contact Centre

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

CCMA hosts its annual conference

CCMA hosts its annual conference

Recorded Webinar: Contact Centre of the Future (2013)

Recorded Webinar: Contact Centre of the Future (2013)

It’s Not Empowerment Unless You Trust People

It’s Not Empowerment Unless You Trust People

The Best Places to use Voice Self-Service

The Best Places to use Voice Self-Service

2020 vision: What will the call centre look like in ten years’ time

2020 vision: What will the call centre look like in ten…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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