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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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The Call Centre & Customer Services Summit: New Technology in High Demand

The Call Centre & Customer Services Summit: New…

Bellrock Selects Sabio to Deliver Genesys CX

Bellrock Selects Sabio to Deliver Genesys CX

Schneider Electric Taps Genesys to Transform Its CX

Schneider Electric Taps Genesys to Transform Its CX

Case Study: Pluxee Streamlines Global CX Strategy With Genesys

Case Study: Pluxee Streamlines Global CX Strategy With…

White Paper: Twelve Signs You’re Ready to Upgrade to a Cloud Contact Center

White Paper: Twelve Signs You’re Ready to Upgrade to a…

Empowering Tenant Experiences in Housing Associations

Empowering Tenant Experiences in Housing Associations

5 Signs Your Contact Centre Data Is Disorganized

5 Signs Your Contact Centre Data Is Disorganized

The Kerv and Genesys Partnership Goes From Strength to Strength

The Kerv and Genesys Partnership Goes From Strength to…

Case Study: Travel Group Prepares for Take off

Case Study: Travel Group Prepares for Take off

G-Summit Europe

G-Summit Europe

Genesys and Salesforce Launch AI-Powered Solution

Genesys and Salesforce Launch AI-Powered Solution

Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys

Case Study: RedSalud Reduced Contact Centre Operating…

Now Available: CX Cloud from Genesys and Salesforce

Now Available: CX Cloud from Genesys and Salesforce

Kerv Experience Invests in Genesys Cloud CX Practice Expansion

Kerv Experience Invests in Genesys Cloud CX Practice…

Genesys and ibex Partner to Deliver Next Generation CX Solutions

Genesys and ibex Partner to Deliver Next Generation CX…

Nationwide Survey Shows Customers Value All Mainstream Channels

Nationwide Survey Shows Customers Value All Mainstream…

White Paper: 10 Attributes of Successful Cloud Contact Centres

White Paper: 10 Attributes of Successful Cloud Contact…

White Paper: Management For Large Contact Centers

White Paper: Management For Large Contact Centers

Getting to Know You: Hyper-Personalising the Customer Experience

Getting to Know You: Hyper-Personalising the Customer…

Are You Battling the Trolls of Customer Experience?

Are You Battling the Trolls of Customer Experience?

Genesys Positioned as a Leader for Contact Centre Infrastructure

Genesys Positioned as a Leader for Contact Centre…

Genesys to Acquire Radarr Technologies

Genesys to Acquire Radarr Technologies

Combine Social Media and CX to Listen and Respond to Customers

Combine Social Media and CX to Listen and Respond to…

Last Chance to Benchmark Yourself Against Your Industry Peers

Last Chance to Benchmark Yourself Against Your Industry…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?