White Paper: Management For Large Contact Centers

Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience.

This report looks at the top eight providers of large contact center interaction management (CCIM) and how they measure up.

White paper written by : Forrester

In both Forrester Wave reports for midsize and large contact centres, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities, reporting and analytics criteria.