Interactive Intelligence UK User Forum

5 Steps to a Great Customer Experience

Winners and Losers – July 2015

What’s Next With… Workforce Management?

White Paper: Contact Centre Metrics That Matter

Customer Experience Linked to Profits

New Cloud Service Launched

Cloud Adoption Driven by Senior Directors

Recorded Webinar: Contact Centre Metrics (2015)

White Paper: 10 Steps to a Multichannel Strategy and an…

White Paper: 5 Critical Requirements for a Future-Ready…

Winners and Losers – May 2015

White Paper: 5 Steps to Building a Customer Experience…

White Paper: The Customer Experience – The Journey…

Recorded Webinar: 30 NEW Contact Centre Tips –…

Integration Improves Cross-Channel Experience

Recorded Webinar: 7 Ways to Improve Customer Satisfaction

Countdown Commences for Call Charge Changes

Partnership Aims for Banking First

White Paper: How to Transform Digital Customer…

An Introduction to… Voice Biometrics

16 Mistakes to Avoid With Call Scripting

The Best Ways to Handle Customer Feedback

New Platform Captures Omnichannel Journey