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Terminology

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What Is an Employee Engagement Survey?

What Is an Employee Engagement Survey?

What Is Conversation Intelligence (CI)?

What Is Conversation Intelligence (CI)?

What Is a Call Centre Audit?

What Is a Call Centre Audit?

What Is Customer Retention?

What Is Customer Retention?

What Is Onboarding?

What Is Onboarding?

What Is Workforce Optimization (WFO)?

What Is Workforce Optimization (WFO)?

What Is Business Process Outsourcing (BPO)?

What Is Business Process Outsourcing (BPO)?

What Is Brand Experience?

What Is Brand Experience?

What Is the ABC Approach?

What Is the ABC Approach?

What Is Generative AI?

What Is Generative AI?

What Is a Customer Retention Strategy?

What Is a Customer Retention Strategy?

Definition: Speech Analytics

Definition: Speech Analytics

What Is Corporate Ethics?

What Is Corporate Ethics?

What Is Conversational Commerce?

What Is Conversational Commerce?

What Is Sales and Operations Planning (S&OP)?

What Is Sales and Operations Planning (S&OP)?

What Is Digital Customer Engagement?

What Is Digital Customer Engagement?

What Is Omnichannel CX Analytics?

What Is Omnichannel CX Analytics?

What Is Natural Language Processing (NLP)?

What Is Natural Language Processing (NLP)?

What Is Session Initiated Protocol (SIP)?

What Is Session Initiated Protocol (SIP)?

What Is Nesting?

What Is Nesting?

What Is Text Analytics?

What Is Text Analytics?

What Is Tone of Voice?

What Is Tone of Voice?

What Is an Integrated Services Digital Network (ISDN)?

What Is an Integrated Services Digital Network (ISDN)?

What Is IP Multimedia Subsystem (IMS)?

What Is IP Multimedia Subsystem (IMS)?

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