
IMS stands for IP Multimedia Subsystem.
IMS enables the convergence of data, speech and network technology over an IP-based infrastructure. It is the operator choice of control and service logic for IP/packet-based person-to-person communication.
For users, IMS-based services will enable communication in a variety of modes – including voice, text, pictures and video.
Reviewed by: Megan Jones
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.