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Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

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Conference details released

Conference details released

Pressure mounts to keep up with technology

Pressure mounts to keep up with technology

Winners and Losers – January 2014

Winners and Losers – January 2014

Latest industry report released

Latest industry report released

Breakfast Briefing in Dublin

Breakfast Briefing in Dublin

Agents scoring baskets of team spirit

Agents scoring baskets of team spirit

2014 Select Noble Users Group (SNUG) Conference – UK

2014 Select Noble Users Group (SNUG) Conference – UK

Start the Year with a Motivational Event

Start the Year with a Motivational Event

The future of the contact centre headset

The future of the contact centre headset

Companies failing to join the dots

Companies failing to join the dots

The true cost of poor customer service

The true cost of poor customer service

Movers and Shakers – January 2014

Movers and Shakers – January 2014

Speech Analytics video case study

Speech Analytics video case study

Vizolution launches image-sharing web chat

Vizolution launches image-sharing web chat

Dates announced for Users Group conference series

Dates announced for Users Group conference series

Nominations open for CCMA awards

Nominations open for CCMA awards

Apathy is governing customer allegiance

Apathy is governing customer allegiance

Talented agents take to the stage

Talented agents take to the stage

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

5 Lessons From the AllClear Travel Insurance Contact Centre

5 Lessons From the AllClear Travel Insurance Contact Centre

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM Software

What’s hot in the Contact Centre World

What’s hot in the Contact Centre World

Parliament reports on nuisance calls

Parliament reports on nuisance calls

2 minutes on… Beating the rest

2 minutes on… Beating the rest

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