Salesforce and ServiceNow Invest $1.5B in Genesys

Cloudax Accepted Into EWOR Traction Fellowship

Genesys Wins “Best Use of AI in Customer Service” Award

Odigo Acquires Akio to Strengthen European CX Leadership

AI Call Centres Slash Wait Times by 50%

Assembled Named Top-Tier Five9 ISV Partner

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Route 101 Deploys Unified CX Platform for Ogi

Genesys Strengthens EMEA Leadership With Three New Appointments

Synthflow AI Launches WhatsApp Business Calls Integration

Why You Can’t Build Live AI Agents on Borrowed Transcription

Research Reveals 10-Point Drop in Global Customer Happiness

Zendesk Expands Microsoft Integration With New AI Tools

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

Sprinklr Launches New AI-Driven Capabilities

Strong G2 Scores Secure Leader Spot for Calabrio

Aspect Partners With Cinareo to Link Planning and Operations

NiCE Expands Its Strategic Partnership With Salesforce

NiCE Named Gartner Customers’ Choice for Third Time

NiCE Announces 2025 International CX Excellence Award Winners

Sabio Shares Key Takeaways From NiCE Nexus 2026

Content Guru Wins UK IT “Vendor of the Year”

8×8 and KCOM Partner to Launch Integrated UK Offering

MiaRec Has Launched Its New AI Action Engine