CallMiner Acquires VOCALLS to Expand Automation Capabilities

26North to Acquire Intermedia in Cloud Communications Deal

Assembled Launches Brand Studio for Multi-Brand AI Support

NICE Announces the Launch of CXone Mpower Orchestrator

Assembled Launches New Metric: AI Experience Scores

Genesys Launches Social Media Support Platform

Etech Expands AI Strategy Through CallMiner Partnership

Cirrus and Nebula Announce Partnership

Vonage Launches Conversations for Agentforce Marketing

Talkdesk Introduces AI Agents for Healthcare

UK’s First National Contact Centre Day Confirmed

3 Reasons You Can’t Ignore Workforce Planning

Assembled Rolls Out AI-Powered Support Orchestration Suite

Aspect and Aptiva Join Forces to Modernize Contact Centres

CallMiner Releases New Updates to its AI Assist Platform

Content Guru’s Global AI Vision Takes Centre Stage

Take Part in ContactBabel’s Latest UK Research

Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

Zendesk Announces Acquisition of Forethought

UJET Opens Portugal Office Following $76M Funding

Vonage Expands AI Capabilities With New Partnerships

Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

NICE Announces a Strategic Partnership With Deloitte Digital