Genesys Unveils a Suite of New AI-Powered Features

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

NICE Announces the Launch of CXone Mpower Orchestrator

Talkdesk Launches Knowledge Creator With AI Insights

Five9 Has Introduced Spotlight for AI Insights

New Research Reveals 72% of Consumers Are Open to AI Interactions

Agentic AI Expected to Resolve 80% of Common Issues by 2029

Talkdesk Introduces AI Agents for Healthcare

Vonage and SAP Join Forces to Advance AI in Business

NICE Reports 400% Increase in Virtual Agent Use

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

Zendesk Seals Deal to Acquire Local Measure

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Genesys and Mitel Announce a Global Strategic Partnership

New Study Reveals AI’s Key Role in Improving Customer Service

Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

Sprinklr Expands Its Reach with a New Integration With Bluesky

Talkdesk Strengthens APAC Presence with Australia Cloud

MiaRec and RingCentral Unite for Smarter QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions