Assembled Launches AI-Powered Assist Across All Channels

Kore.ai Unveils ‘AI For Process’ For Smarter Automation

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

InVision Group Unifies Its Portfolio Under New Brand Peopleware

Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

Three Decades of Recognising Excellence in UK Contact Centres

Puzzel Launches AI-Powered Virtual Agent Suite

Calabrio Announces Strategic Acquisition of Echo AI

Talkdesk Introduces AI Agents to Enhance Retail CX

San Francisco DEM Chooses NICE to Transform Its 911 Communications

77% of CX Leaders Believe AI Is Crucial for Personalization

Cirrus Awarded Royal Warrant of Appointment by King Charles III

8×8 Partners With Descope for Secure CX Solutions

Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

Prosper Chooses NICE to Transform Their Customer Experience

Verint Has Acquired Cognito to Advance AI-Driven CX

UK National Contact Centre Awards Open for 2025

Great Southern Bank Reduces Wait Times With NICE CXone

Evaluagent Introduces a Refreshed Brand Identity

10 Christmas Office Games to Motivate Your Team

Uniphore and Konecta Join Forces to Advance AI in CX

Winners Announced at 2024 European Contact Centre & Customer Service Awards