CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

NICE Announces the Launch of CXone Mpower Orchestrator

Talkdesk Launches Knowledge Creator With AI Insights

Five9 Has Introduced Spotlight for AI Insights

New Research Reveals 72% of Consumers Are Open to AI Interactions

Agentic AI Expected to Resolve 80% of Common Issues by 2029

Talkdesk Introduces AI Agents for Healthcare

Vonage and SAP Join Forces to Advance AI in Business

NICE Reports 400% Increase in Virtual Agent Use

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

Zendesk Seals Deal to Acquire Local Measure

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Genesys and Mitel Announce a Global Strategic Partnership

New Study Reveals AI’s Key Role in Improving Customer Service

Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

Sprinklr Expands Its Reach with a New Integration With Bluesky

Talkdesk Strengthens APAC Presence with Australia Cloud

MiaRec and RingCentral Unite for Smarter QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Alvaria and UJET Join Forces to Drive CX Innovation

8×8 Has Unveiled Updated Platform Features to Improve CX