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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Route 101 Enables Blackcircles to Improve Productivity by 30%

Route 101 Enables Blackcircles to Improve Productivity…

Vonage and ServiceNow Expand Partnership

Vonage and ServiceNow Expand Partnership

Is Governance the New Business Standard?

Is Governance the New Business Standard?

Netcall Has Acquired Jadu

Netcall Has Acquired Jadu

Sabio Shares Key Takeaways From NiCE Nexus 2026

Sabio Shares Key Takeaways From NiCE Nexus 2026

8×8 Expands Availability of 8×8 Engage

8×8 Expands Availability of 8×8 Engage

Assembled Launches Brand Studio for Multi-Brand AI Support

Assembled Launches Brand Studio for Multi-Brand AI Support

Sabio Launches Defibrillator Initiative in Memory of Colleague

Sabio Launches Defibrillator Initiative in Memory of…

NiCE Unveils New Cognigy AI Capabilities at Nexus

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

UJET Launches Agentic Experience Orchestration

Zendesk Announces Acquisition of Forethought

Zendesk Announces Acquisition of Forethought

Salesforce Launches Agentforce Contact Center Platform

Salesforce Launches Agentforce Contact Center Platform

NiCE Launches New Agentic AI Capability at Enterprise Connect

NiCE Launches New Agentic AI Capability at Enterprise…

Assembled Launches New Metric: AI Experience Scores

Assembled Launches New Metric: AI Experience Scores

8×8 and KCOM Partner to Launch Integrated UK Offering

8×8 and KCOM Partner to Launch Integrated UK Offering

ElevenLabs and Deloitte Announce a Strategic Partnership

ElevenLabs and Deloitte Announce a Strategic Partnership

Level AI Expands Integrated Agentic CX Platform

Level AI Expands Integrated Agentic CX Platform

Content Guru Partners With CDI Foundation

Content Guru Partners With CDI Foundation

Route 101 Implements Zendesk For Toolden

Route 101 Implements Zendesk For Toolden

Zoom Has Launched Zoom Virtual Agent 3.0

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Launches Smart Assist for Real-Time Agent…

8×8 Unveils AI Updates to CX Platform

8×8 Unveils AI Updates to CX Platform

Verint and Calabrio Unite Under Single Brand

Verint and Calabrio Unite Under Single Brand

Assembled and Genesys Announce New Integration

Assembled and Genesys Announce New Integration

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