Assembled and Genesys Announce New Integration

Published On: 6th Aug 2026 11:05

Assembled has announced a new integration with Genesys.

The new connection links their workforce management capabilities into Genesys Cloud environments, aiming to give contact centres improved real-time visibility, faster deployment, and tools suited to complex, multichannel and hybrid operations within a single platform.

By connecting scheduling, forecasting, and adherence monitoring with existing routing and interaction data, the combined approach is intended to help organizations manage staffing more efficiently, respond faster to changing demand, and maintain consistent service performance across channels within a unified platform.

About
Assembled

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Find out more about Assembled

Author: Hannah Swankie

Reviewed by: Robyn Coppell

Assembled and Genesys Announce New Integration

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