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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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ElevenLabs Named Google Cloud AI Partner of Year

ElevenLabs Named Google Cloud AI Partner of Year

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

Synthflow and 8×8 Announce New Partnership

Synthflow and 8×8 Announce New Partnership

Sabio Announces F1 Leader for Disrupt Finale

Sabio Announces F1 Leader for Disrupt Finale

NiCE Cognigy Named Leader in Forrester Wave 2026

NiCE Cognigy Named Leader in Forrester Wave 2026

Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio Achieves Elite Status in Genesys Ascend Programme

evaluagent Introduces Context Engine for Smarter QA

evaluagent Introduces Context Engine for Smarter QA

8×8 Launches AI Studio for CX Agent Creation

8×8 Launches AI Studio for CX Agent Creation

UJET Launches Google Cloud CCaaS for SMB Market

UJET Launches Google Cloud CCaaS for SMB Market

Content Guru Achieves Top “Willingness to Recommend” Rating Two Years Running

Content Guru Achieves Top “Willingness to Recommend”…

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 Secures Gold at 2026 NY Product Design Awards…

ElevenLabs Expands AI Deployment to On-Premise and Device

ElevenLabs Expands AI Deployment to On-Premise and Device

Vonage Named CPaaS Leader by Frost & Sullivan

Vonage Named CPaaS Leader by Frost & Sullivan

Premium Credit Partners With Elephants Don’t Forget

Premium Credit Partners With Elephants Don’t Forget

NiCE Powers Openreach Service Transformation

NiCE Powers Openreach Service Transformation

Assembled Named Top-Tier Five9 ISV Partner

Assembled Named Top-Tier Five9 ISV Partner

ElevenLabs Enters Partnership With San Francisco Giants

ElevenLabs Enters Partnership With San Francisco Giants

NiCE Named Gartner Customers’ Choice for Third Time

NiCE Named Gartner Customers’ Choice for Third Time

Vonage Integration Brings Real-Time Voice to Broot.ai

Vonage Integration Brings Real-Time Voice to Broot.ai

26North to Acquire Intermedia in Cloud Communications Deal

26North to Acquire Intermedia in Cloud Communications Deal

Aspect and Five9 Partnership Supports More Proactive Decision-Making

Aspect and Five9 Partnership Supports More Proactive…

Movers and Shakers March 2026

Movers and Shakers March 2026

8×8 Earns Multiple Channel and CX Awards

8×8 Earns Multiple Channel and CX Awards

Atombit and CallMiner Partner to Turn Insight Into Action

Atombit and CallMiner Partner to Turn Insight Into Action

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