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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Vonage Adds New Features and Capabilities

Vonage Adds New Features and Capabilities

Marston Holdings Partners with MaxContact for Business Growth

Marston Holdings Partners with MaxContact for Business…

8×8’s Innovation Recognized with Numerous 2023 Award Wins

8×8’s Innovation Recognized with Numerous 2023…

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: Collinson Underwent a Digital Transformation…

NICE Launches Enlighten AI for Complaint Management

NICE Launches Enlighten AI for Complaint Management

Qualtrics Announces General Availability of DXA

Qualtrics Announces General Availability of DXA

Sabio Group Launches CX Realities 2023

Sabio Group Launches CX Realities 2023

Genesys Ranked Leader in Frost Radar 2023 Report

Genesys Ranked Leader in Frost Radar 2023 Report

Upland Software Secures 40+ Badges in G2’s Winter 2024 Market Reports

Upland Software Secures 40+ Badges in G2’s Winter 2024…

Case Study: Bouygues Immobilier Upgrades Service Quality

Case Study: Bouygues Immobilier Upgrades Service Quality

GenAI Expert Nina Schick Is Confirmed for Disrupt

GenAI Expert Nina Schick Is Confirmed for Disrupt

Case Study: Advantage Reserve Achieves 100% Call Coverage with MiaRec

Case Study: Advantage Reserve Achieves 100% Call…

Talkdesk Climbs to #8 on 2022 Forbes Cloud 100

Talkdesk Climbs to #8 on 2022 Forbes Cloud 100

New GROW Programme Launched

New GROW Programme Launched

NICE Named Top Leader in Metrigy’s Inaugural CCaaS Provider Ranking

NICE Named Top Leader in Metrigy’s Inaugural CCaaS…

Zoom’s Newest Innovation Propels Company Into New World

Zoom’s Newest Innovation Propels Company Into New World

Assembled’s New Time Tracking Experience

Assembled’s New Time Tracking Experience

Playvox and Intelisys to Bring WEM Solutions to Market

Playvox and Intelisys to Bring WEM Solutions to Market

Latest Enhancements Equip Agents to Deliver Timely Resolutions

Latest Enhancements Equip Agents to Deliver Timely…

Case Study: How PAR Technology Uses UC Integration

Case Study: How PAR Technology Uses UC Integration

Five9 Announces Inaugural Reimagine CX Awards

Five9 Announces Inaugural Reimagine CX Awards

eGain Announces 2021 NA Partner Award Winners

eGain Announces 2021 NA Partner Award Winners

Swim England Embraces the Flexibility of Remote Work With 8×8

Swim England Embraces the Flexibility of Remote Work…

Picking up the Pieces for Our Healthcare Providers

Picking up the Pieces for Our Healthcare Providers

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Top Stories

How to Deal with That Awkward Agent

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