The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 32
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
How AI Simulators Act as an Alternative to Hope
Case Study: Littlefish Achieves 95% Satisfaction Rate
Five9 Named a Leader in the 2023 Magic Quadrant for CCaaS
Genesys Announces Intent to Acquire Bold360 From LogMeIn
NICE Investigate Helps UK Retail Businesses Reduce Crime
Jabra Launches Evolve2 75 Headset
RingCentral Named a Leader in New Report
Vonage Strengthens Conversational Commerce Offering With…
Case Study: CLICKD Solutions Improves QA
Case Study: Synthflow Gives BPO Multilingual Support…
NICE inContact CXone Delivers a Digital-First…
Five9 Announces Service Cloud Voice on Salesforce…
Verint Wins Big at the 2020 Stevie Awards
Research Finds That Multi-Channel Customer Experiences…
NICE Expands ActimizeWatch for Compliance
Sytel Launches Global Compliance Solution
Alfa-Bank Bolsters Its Contact Centre Security
Case Study: Fintech Firm Increases Agent Productivity by…
Jabra Now Shipping PanaCast 20
EvaluAgent and Red Box Join Forces
Poly’s Voice-Activated Zoom Rooms with Alexa
Charleston County Sheriff’s Office Selects NICE Solution
NewVoiceMedia Provides Success for FCR Media
Case Study: Marlowe Theatre Provide Outstanding Service
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?