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Home » Industry News » Page 31

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Vonage Recognized as Leader in Growth and Innovation

Vonage Recognized as Leader in Growth and Innovation

SITA Improves Customer Experience for Air Passengers With Genesys

SITA Improves Customer Experience for Air Passengers…

NICE Launches Spring 2023 CXone Release

NICE Launches Spring 2023 CXone Release

Atos and NICE inContact Announce Partnership

Atos and NICE inContact Announce Partnership

NICE Partners With ISG

NICE Partners With ISG

Sabio Wins Customer Experience Award

Sabio Wins Customer Experience Award

Vonage Announces Acquisition of Jumper.ai

Vonage Announces Acquisition of Jumper.ai

Cognigy Named a Leader by Gartner

Cognigy Named a Leader by Gartner

8×8 XCaaS Sees Global Customer Growth

8×8 XCaaS Sees Global Customer Growth

Case Study: Company Improves Global Call Quality

Case Study: Company Improves Global Call Quality

Case Study: Wave Transforms Training With Elephants Don’t Forget

Case Study: Wave Transforms Training With Elephants…

Talkdesk Announces Digital Showdown Event

Talkdesk Announces Digital Showdown Event

Case Study: UC Riverside Modernizes Campus Communications With Zoom

Case Study: UC Riverside Modernizes Campus…

Jabra Announces Partner Conference Award Winners

Jabra Announces Partner Conference Award Winners

Platform Housing Group Extends 8×8 XCaaS

Platform Housing Group Extends 8×8 XCaaS

Mobile Company Handles a 200% Increase in Customer Support Enquiries

Mobile Company Handles a 200% Increase in Customer…

Salesforce Launches BYOM

Salesforce Launches BYOM

NICE Announces Summer 2023 Release of CXone

NICE Announces Summer 2023 Release of CXone

A-dec to Use AI-Powered Customer Support

A-dec to Use AI-Powered Customer Support

Sabio Group Acquires makepositive

Sabio Group Acquires makepositive

NICE CXone Digitally Transforming GWA’s Contact Centres

NICE CXone Digitally Transforming GWA’s Contact Centres

RingCentral Finds Hybrid Working Is Preferred by Brits

RingCentral Finds Hybrid Working Is Preferred by Brits

NICE Named a Leader for 8th Consecutive Year

NICE Named a Leader for 8th Consecutive Year

North East Contact Centre Awards 2022 Celebrates the Best in the Business

North East Contact Centre Awards 2022 Celebrates the…

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