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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Journey.ai Expands Suite on the Five9 CX Marketplace

Journey.ai Expands Suite on the Five9 CX Marketplace

NICE Named Overall Leader in Technology Excellence and Customer Impact

NICE Named Overall Leader in Technology Excellence and…

Sprinklr Launches More than 700 new Features

Sprinklr Launches More than 700 new Features

Zoom Launches WEM Suite for Contact Centre Teams

Zoom Launches WEM Suite for Contact Centre Teams

Oracle Introduces Generative AI Capabilities

Oracle Introduces Generative AI Capabilities

Genesys and ibex Partner to Deliver Next Generation CX Solutions

Genesys and ibex Partner to Deliver Next Generation CX…

Talkdesk Ranked #1 Overall for Global Contact Center Grid

Talkdesk Ranked #1 Overall for Global Contact Center Grid

Uniphore Announces U-Capture

Uniphore Announces U-Capture

Lake Ridge Bank Modernizes Customer Engagement with 8×8

Lake Ridge Bank Modernizes Customer Engagement with…

Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide

Calabrio Named an Exemplary Vendor in Ventana Research…

IntelePeer Announces Extension to SmartFlows Platform

IntelePeer Announces Extension to SmartFlows Platform

Unlocking New Enhancements With Salesforce Service Cloud Voice BYOT

Unlocking New Enhancements With Salesforce Service Cloud…

Vonage Introduces Conversations for Salesforce

Vonage Introduces Conversations for Salesforce

Unravelling WFM Solutions and Innovations

Unravelling WFM Solutions and Innovations

NICE Awards Excellence in CX for Innovative Digital, AI and Cloud Technologies

NICE Awards Excellence in CX for Innovative Digital, AI…

Execs In The Know & Conduent Release New CX Research Report

Execs In The Know & Conduent Release New CX…

G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance

G2 Report: Scorebuddy a Leader for Contact Center…

Swampfox Announces New Release of CX Solution

Swampfox Announces New Release of CX Solution

Intradiem Introduces First AI-Powered Solution to Predict Agent Attrition

Intradiem Introduces First AI-Powered Solution to…

Uniphore Podcast: Agent Enablement Before Automation

Uniphore Podcast: Agent Enablement Before Automation

Salesforce and AWS Deepen Integrations

Salesforce and AWS Deepen Integrations

Cnect Wales Contact Centre Awards Shortlist Announced

Cnect Wales Contact Centre Awards Shortlist Announced

Playvox Release Their On Demand Webinars

Playvox Release Their On Demand Webinars

Unlocking the Secrets to Exceptional CX at Five9 CX Summit

Unlocking the Secrets to Exceptional CX at Five9 CX Summit

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Top Stories

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