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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: MongoDB Creates Efficiency Through Scheduling

Case Study: MongoDB Creates Efficiency Through Scheduling

Marsh Finance Revs Up CX with Sabio Group

Marsh Finance Revs Up CX with Sabio Group

NICE Enlighten AI Receives Two Product of the Year Awards

NICE Enlighten AI Receives Two Product of the Year Awards

TechSee Launches Sophie AI

TechSee Launches Sophie AI

Crexendo Unveils Generative AI Features

Crexendo Unveils Generative AI Features

Embrace Conversational AI or Fall Behind, Report Reveals

Embrace Conversational AI or Fall Behind, Report Reveals

NICE’s Workforce Management Leads Market Share in DMG Report

NICE’s Workforce Management Leads Market Share in DMG…

CCMA Launches Contact Centre Standards Framework

CCMA Launches Contact Centre Standards Framework

Five9 IVAs Just Got More Powerful With Generative AI

Five9 IVAs Just Got More Powerful With Generative AI

CallMiner Releases Annual CX Landscape Report

CallMiner Releases Annual CX Landscape Report

Key Takeaways From Sabio’s AI & Automation CX Community Day

Key Takeaways From Sabio’s AI & Automation CX…

An Inside Look at MiaRec’s Auto QA

An Inside Look at MiaRec’s Auto QA

Case Study: NatWest Boosts Engagement and Automation

Case Study: NatWest Boosts Engagement and Automation

Case Study: SumUp Personalizes Quality and Improves CSAT

Case Study: SumUp Personalizes Quality and Improves CSAT

The Kerv and Genesys Partnership Goes From Strength to Strength

The Kerv and Genesys Partnership Goes From Strength to…

Talkdesk Recognized as a Microsoft Digital Native 2023 Partner of the Year

Talkdesk Recognized as a Microsoft Digital Native 2023…

Kore.ai Launches Intelligent Virtual Assistants for Zoom Contact Center

Kore.ai Launches Intelligent Virtual Assistants for Zoom…

New Research on AI’s Impact on Customer Service Agents

New Research on AI’s Impact on Customer Service…

NICE Announces Summer 2023 Release of CXone

NICE Announces Summer 2023 Release of CXone

Resilient Operations Partner With QStory

Resilient Operations Partner With QStory

Cirrus Releases Game-Changing Upgrade to Its Contact Centre Platform

Cirrus Releases Game-Changing Upgrade to Its Contact…

Cresta Announces Expansion of Voice Platform Integrations

Cresta Announces Expansion of Voice Platform Integrations

Agent Empowerment Takes Centre Stage With QStory’s Agent Flex Software

Agent Empowerment Takes Centre Stage With QStory’s Agent…

Schneider Electric Taps Genesys to Transform Its CX

Schneider Electric Taps Genesys to Transform Its CX

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