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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Introducing Scorebuddy Quality Assurance Coaching

Introducing Scorebuddy Quality Assurance Coaching

How to Enhance CX With Expert Input

How to Enhance CX With Expert Input

Google Calendar Integration: Optimizing WFM

Google Calendar Integration: Optimizing WFM

Talkdesk to Showcase Efficiency With Generative AI at Gartner Symposium

Talkdesk to Showcase Efficiency With Generative AI at…

Aircall Launches Its Next AI Phase

Aircall Launches Its Next AI Phase

8×8 Announces New Video Functionality

8×8 Announces New Video Functionality

Assembled Gains Ground in the G2 Fall 2023 Report

Assembled Gains Ground in the G2 Fall 2023 Report

Optimizing and Automating With Call Intent

Optimizing and Automating With Call Intent

Take Part: The UK Contact Centre Decision-Makers’ Guide

Take Part: The UK Contact Centre Decision-Makers’…

Intermedia Expands Free International Calling Zone

Intermedia Expands Free International Calling Zone

Zendesk Extends its CX Leadership with AI Offerings

Zendesk Extends its CX Leadership with AI Offerings

Multimodal Conversational AI Helps Drive Better Outcomes

Multimodal Conversational AI Helps Drive Better Outcomes

NICE to Acquire LiveVox

NICE to Acquire LiveVox

Take Your Hybrid Workspace to New Heights with HP and Poly Solutions

Take Your Hybrid Workspace to New Heights with HP and…

Scorebuddy Announces the Launch of Scorebuddy Coaching

Scorebuddy Announces the Launch of Scorebuddy Coaching

Winners Revealed at the Welsh Contact Centre Awards

Winners Revealed at the Welsh Contact Centre Awards

Infobip Launches Experiences to Revolutionise CX

Infobip Launches Experiences to Revolutionise CX

How AI Will Revolutionize Retail Customer Experience

How AI Will Revolutionize Retail Customer Experience

Case Study: Corsica Ferries Improves Omnichannel

Case Study: Corsica Ferries Improves Omnichannel

Odigo Integrates with RingCentral

Odigo Integrates with RingCentral

Diabolocom Acquires Phedone

Diabolocom Acquires Phedone

Infobip Introduces Signals

Infobip Introduces Signals

Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

Execs In The Know Releases the 2023 CX Leaders Trends…

Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction

Dialpad Introduces AI-Driven Personal Identifiable…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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