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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: SumUp Sees 50% Call Containment With Five9
Mitel Celebrates a Legacy of Innovation at 50 Years
Puzzel Launches Agent Assist
Kerv Partners With Cyber Security Specialist, Chorus
Mitel Expands Partnership With BT
CallMiner Releases Eureka Coach
Business Systems Shortlisted for Technology Award
Spearline Share Their Thoughts on Vendor Management for…
VCC Live Raises $2.4 Million to Expand Services
NICE inContact Adds New Innovations to Its Cloud Solution
Ericsson to Acquire Vonage
Case Study: RHM Introduces Customers to the Power of…
Wales’ Contact Centre Workers Celebrated at Awards…
8×8 Help the Red Cross in Charity Fundraiser
Vonage Introduces New Virtual Assistant for WhatsApp
Case Study: Fibrus Improves NPS Score by 27% With Genesys
8×8 Partners With Activate Group
Poly Secures Awards for Speakerphones and Video Bar
Two-Thirds of Brits Frustrated at Long Customer Service…
Jabra Expands the Evolve2 Range
Case Study: Henderson Group Reduced Onboarding With…
RingCentral Release New Video Platform
HammerRTC for Amazon Connect Now Available
Consulting Firm Selects Talkdesk to Power Remote CX…
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