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2nd February 2014
In this paper, mplsystems look at some of the reasons why the agent desktop is so complex and some simple modifications that can help reduce response times.
White Paper: written by mplsystems
Click here to download the white paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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