Recorded Webinar: 7 Ways to Build Customer Relationships

In this webinar, we presented seven such ideas that will make your customers smile and keep coming back for more.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Peter Massey, Budd

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• John Finch, RingCentral

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Topics Discussed

• Changing problematic processes
• Improving collaboration
• Optimising workflows
• Boosting performance across all channels
• The role of technology
• Top Tips from the Audience
• Winning tip – “Use surveys, polls, and questionnaires to learn about customer preferences and needs. These tools will provide important information about what customers like about your business and what can be improved.
  A customer is more likely to frequent your business if they feel they are heard; surveys, polls and questionnaires will provide a voice to your customer and increase their engagement with you and your business.” thanks to Ashley11

Original Webinar date: 3rd October 2019

Panellists