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Toussaint Celestin

Toussaint Celestin, AI Product Marketing Manager, Talkdesk

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What Will Shape the Contact Centres of 2025?

What Will Shape the Contact Centres of 2025?

Agentic AI Explained: How Autonomous Decision-Making is Shaping the Future of AI

Agentic AI Explained: How Autonomous Decision-Making is…

New Ways to Empower Agents in 2025

New Ways to Empower Agents in 2025

Recorded Webinar: Empowering Agents to Deliver Exceptional Customer Experiences

Recorded Webinar: Empowering Agents to Deliver…

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Are You Doing Enough to Empower Your Agents?

Are You Doing Enough to Empower Your Agents?

What Are AI agents? Benefits, Types, and Use Cases

What Are AI agents? Benefits, Types, and Use Cases

What Are AI Agentic Workflows? A Comprehensive Guide

What Are AI Agentic Workflows? A Comprehensive Guide

The Definitive Guide to Customer Experience Automation

The Definitive Guide to Customer Experience Automation

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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