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Shrinkage

Discover our range of materials on shrinkage management in contact centres, to help reduce absenteeism and optimise staffing levels.

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7 Ways to Reduce Shrinkage in Your Contact Centre

7 Ways to Reduce Shrinkage in Your Contact Centre

Four Tips to Manage Shrinkage

Four Tips to Manage Shrinkage

Planning for Schedule Variance

Planning for Schedule Variance

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

What Is Shrinkage?

What Is Shrinkage?

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

What is the Difference Between Absenteeism and Shrinkage?

What is the Difference Between Absenteeism and Shrinkage?

Adding Shrinkage to Workload FTE

Adding Shrinkage to Workload FTE

Relationship of Shrinkage and Phone Occupancy

Relationship of Shrinkage and Phone Occupancy

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

What Is the Difference Between Occupancy and Utilisation?

What Is the Difference Between Occupancy and Utilisation?

What Are the Industry Standards for Call Centre Metrics?

What Are the Industry Standards for Call Centre Metrics?

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

The Biggest Cause of Call Centre Shrinkage (And How to…

Erlang C Formula – Made Simple With an Easy Worked Example

Erlang C Formula – Made Simple With an Easy Worked…

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

10 Things You Need When Calculating How Many Contact…

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

11 Top Tips for Spreadsheet Forecasting in Excel

11 Top Tips for Spreadsheet Forecasting in Excel

The Importance of Being Actual

The Importance of Being Actual

FAQs – Call Forecasting With Spreadsheets

FAQs – Call Forecasting With Spreadsheets

How to Calculate Schedule Efficiency

How to Calculate Schedule Efficiency

15 Scheduling Mistakes You Need to Avoid at All Cost

15 Scheduling Mistakes You Need to Avoid at All Cost

How to Measure Call Centre Shrinkage

How to Measure Call Centre Shrinkage

2 Minutes on… Shrinkage

2 Minutes on… Shrinkage

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