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Ofcom

Discover and explore our Ofcom content collection, including articles, blogs, news stories, case studies, resources and more.

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Sytel Asks Ofcom to Reconsider Updates to Outbound Dialling Regulations

Sytel Asks Ofcom to Reconsider Updates to Outbound…

2 Weeks Left for Ofcom Consultation Period

2 Weeks Left for Ofcom Consultation Period

Regulators Clamp Down on Nuisance Calls

Regulators Clamp Down on Nuisance Calls

The End of the Call Centre? ResQ Hail Ofcom Clampdown as ‘Gamechanger’

The End of the Call Centre? ResQ Hail Ofcom Clampdown as…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?