The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Occupancy

Discover our range of materials on managing occupancy in contact centres, to ensure optimal staffing and productivity levels.

Filter Filter Filter
Recent Articles Most Viewed Articles
Don’t Push Occupancy Beyond 85%

Don’t Push Occupancy Beyond 85%

A Practical Guide to Getting Occupancy Right

A Practical Guide to Getting Occupancy Right

Top Tips to Optimize Occupancy and Utilization

Top Tips to Optimize Occupancy and Utilization

What Is Occupancy?

What Is Occupancy?

What Is the Right Figure for Contact Centre Occupancy?

What Is the Right Figure for Contact Centre Occupancy?

How to Calculate Occupancy On Back Office

How to Calculate Occupancy On Back Office

Difference Between Occupancy and Utilization

Difference Between Occupancy and Utilization

How Can I Calculate Agent Availability %?

How Can I Calculate Agent Availability %?

How Do You Calculate Chat Occupancy?

How Do You Calculate Chat Occupancy?

Relationship of Shrinkage and Phone Occupancy

Relationship of Shrinkage and Phone Occupancy

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports