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Local Government

Discover our range of materials on local government contact centres, looking at service delivery, efficiency, and community engagement.

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Case Study: North Devon Council Reduces Abandonment Rates With Zoom

Case Study: North Devon Council Reduces Abandonment…

Case Study: Dudley Council Transform Rental Management With MaxContact

Case Study: Dudley Council Transform Rental Management…

Case Study: Sutton Council Delivers on Their Promise of Effortless CX

Case Study: Sutton Council Delivers on Their Promise of…

Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

Case Study: Royal Borough of Kingston Council…

Case Study: Ceredigion County Council

Case Study: Ceredigion County Council

Case Study: Nottingham City Council Drive Efficiency and Channel Shift

Case Study: Nottingham City Council Drive Efficiency and…

Case Study: Fingal County Council Improves Customer Care

Case Study: Fingal County Council Improves Customer Care

Case Study: Thanet District Council Provide Better Service

Case Study: Thanet District Council Provide Better Service

Liverpool City Council Kickstarts Digital Transformation

Liverpool City Council Kickstarts Digital Transformation

Council Moves Entire Contact Centre to the Cloud for Remote Working

Council Moves Entire Contact Centre to the Cloud for…

Local Government Struggles With Self-Service

Local Government Struggles With Self-Service

Spotlight on… Local Council Contact Centres

Spotlight on… Local Council Contact Centres

Case Study: Police Service Moves up the Ranks

Case Study: Police Service Moves up the Ranks

Could Your Contact Centre Survive the Snow?

Could Your Contact Centre Survive the Snow?

Case Study: Leeds City Council Deploys Live Chat

Case Study: Leeds City Council Deploys Live Chat

Case Study: How the public sector is using contact centre technology

Case Study: How the public sector is using contact…

Workforce Management and the Police

Workforce Management and the Police

Call Recording For The Police

Call Recording For The Police

Police contact centres are extremely customer service focused

Police contact centres are extremely customer service…

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