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Health Wellbeing and Stress

Discover our range of materials on promoting health and well-being for contact centre agents to enhance job satisfaction and performance.

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The Hidden Cost of Poor Scheduling

The Hidden Cost of Poor Scheduling

Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

7 Simple Ways to Stay Active at Your Desk Job

7 Simple Ways to Stay Active at Your Desk Job

The Real Causes of Burnout in Contact Centres – And How to Stop It

The Real Causes of Burnout in Contact Centres – And How…

Why Tinnitus Could Be Affecting Your Work

Why Tinnitus Could Be Affecting Your Work

How to Reduce Background Noise for Remote Agents

How to Reduce Background Noise for Remote Agents

How to Protect Your Best Agents From Being Poached

How to Protect Your Best Agents From Being Poached

18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

3 Ways to Reduce Agent Stress Through Training and Culture

3 Ways to Reduce Agent Stress Through Training and Culture

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports