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Health Wellbeing and Stress

Discover our range of materials on promoting health and well-being for contact centre agents to enhance job satisfaction and performance.

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Recent Articles Most Viewed Articles
What to Say to an Angry Customer

What to Say to an Angry Customer

A Policy for Dealing with Abusive Customers

A Policy for Dealing with Abusive Customers

How to Handle Stress in the Call Centre

How to Handle Stress in the Call Centre

Top Tips for Employee Absence

Top Tips for Employee Absence

When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

How To Deal With Vulnerable Customers

How To Deal With Vulnerable Customers

Six Clever Ways to Design your Call Centre

Six Clever Ways to Design your Call Centre

Top tips for dealing with call centre stress

Top tips for dealing with call centre stress

How to have fun in your call centre

How to have fun in your call centre

25 Tips to Help Your Staff to Stay Stress Free

25 Tips to Help Your Staff to Stay Stress Free

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports