The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Erlang Calculations

Browse our selection of insights on Erlang calculations for workforce planning and resource optimisation in contact centres.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Erlang C Formula – Made Simple With an Easy Worked Example

Erlang C Formula – Made Simple With an Easy Worked…

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

How to Calculate Average Handling Time (AHT)

How to Calculate Average Handling Time (AHT)

How to Calculate Occupancy in the Contact Centre

How to Calculate Occupancy in the Contact Centre

What Are the Industry Standards for Call Centre Metrics?

What Are the Industry Standards for Call Centre Metrics?

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

What Is Workforce Management (WFM) in BPO?

What Is Workforce Management (WFM) in BPO?

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

Beginner’s Guide to Workforce Management Software

Beginner’s Guide to Workforce Management Software

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Multi-Channel Contact Centre Calculator Tool –…

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

A Beginner’s Guide to the Erlang A Formula

A Beginner’s Guide to the Erlang A Formula

Erlang Calculator for High Traffic Volumes

Erlang Calculator for High Traffic Volumes

How is Average Handling Time (AHT) Distributed? It is Not How you Think!

How is Average Handling Time (AHT) Distributed? It is…

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

10 Things You Need When Calculating How Many Contact…

What are Erlangs?

What are Erlangs?

FAQs – Call Forecasting With Spreadsheets

FAQs – Call Forecasting With Spreadsheets

Top ten questions regarding the free Erlang calculator….

Top ten questions regarding the free Erlang…

How Do I… Manage and Schedule Multi-Skilled Agents?

How Do I… Manage and Schedule Multi-Skilled Agents?

Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise