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Erlang Calculations

Browse our selection of insights on Erlang calculations for workforce planning and resource optimisation in contact centres.

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How is Average Handling Time (AHT) Distributed? It is Not How you Think!

How is Average Handling Time (AHT) Distributed? It is…

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Multi-Channel Contact Centre Calculator Tool –…

How Do I… Manage and Schedule Multi-Skilled Agents?

How Do I… Manage and Schedule Multi-Skilled Agents?

FAQs – Call Forecasting With Spreadsheets

FAQs – Call Forecasting With Spreadsheets

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

Top ten questions regarding the free Erlang calculator….

Top ten questions regarding the free Erlang…

Erlang Calculator for High Traffic Volumes

Erlang Calculator for High Traffic Volumes

Future forecasting models

Future forecasting models

Is There Life Beyond Erlang?

Is There Life Beyond Erlang?

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

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