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Chris Rainsforth

Chris Rainsforth is Director of Learning and Innovation at The Forum

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10 Ways to Improve Call Centre Performance Management

10 Ways to Improve Call Centre Performance Management

What Is Performance Management? With a Definition and Best Practices

What Is Performance Management? With a Definition and…

What to look for when buying… a Speech Analytics Solution

What to look for when buying… a Speech Analytics Solution

14 Tips for Collecting Advisor Feedback

14 Tips for Collecting Advisor Feedback

What’s Next With… Speech Analytics?

What’s Next With… Speech Analytics?

Recorded Webinar : Performance Management Tools

Recorded Webinar : Performance Management Tools

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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